FAQ
General Questions
What is Najah Market?
Najah Market is an online store offering premium pet products to customers in the UAE and Saudi Arabia. We focus on quality, safety, and innovative designs that improve your pet’s daily life.
Which countries do you ship to?
We ship exclusively to the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).
How can I contact customer support?
Email: support@najahmarket.com
Response time: within 4–6 business hours.
Ordering & Payment
What payment methods are accepted?
We accept major credit and debit cards (Visa, MasterCard, AmEx), Apple Pay, Google Pay, and Shop Pay via Shopify’s secure checkout.
Is my payment information secure?
Yes. All transactions are processed through Shopify’s PCI DSS–compliant system over SSL. We never store your card details.
Can I modify or cancel my order?
Yes—contact us within 1 hour of placing your order via email. After that, orders enter fulfillment and cannot be changed.
Shipping & Delivery
How long does shipping take?
Processing: 1–2 business days
Delivery: 6–10 business days
You’ll receive a tracking link by email and SMS once your order ships.
What are the shipping costs?
We offer free standard shipping on all orders to the UAE and KSA.
Returns & Refunds
What is your return policy?
You may return unused items in original packaging within 7 days of delivery. Customer covers return shipping unless the item is damaged or defective. Refunds are issued within 5–7 business days of receiving the returned item.
How do I return a damaged or defective item?
Report damage within 48 hours of delivery with photos. We’ll send you a prepaid return label and issue a full refund or replacement upon receipt.
Account & Technical
Do I need an account to shop?
No. You can checkout as a guest, but creating an account lets you track orders, save addresses, and receive exclusive offers.
I forgot my password. How do I reset it?
Click “Forgot Password” on the login page and enter your email. You’ll receive reset instructions within a few minutes.